contents
      
      
        i s s u e 3 3 J u l y 2 0 1 3
      
      
        Caring for the community and our customers and harnessing
      
      
        innovation and technology are the core values and strengths of
      
      
        the Hutchison Whampoa group. in this issue we showcase all
      
      
        these areas in our feature stories.
      
      
        our cover story tells the group’s application of the latest
      
      
        digital and social media to revolutionalise retail experiences and
      
      
        provide more comprehensive services and support to customers.
      
      
        in this issue of
      
      
        
          Sphere
        
      
      
        we also take you to the beautiful
      
      
        and tranquil austria, and introduce the group’s burgeoning
      
      
        telecommunications and retail sectors businesses.
      
      
        The Li Ka Shing foundation’s commitment, care and support
      
      
        in providing quality healthcare to the world is featured, detailing
      
      
        its financial support to medical research, facilitation and
      
      
        harnessing of big data.
      
      
        as a world leader in the hotel industry with recognition and
      
      
        loyalty from guests around the globe, we explore the group’s
      
      
        secrets of success and let their heroes share their experiences
      
      
        and memorable occasions at work.
      
      
        Last but not least,
      
      
        
          Sphere
        
      
      
        has always been a platform for our
      
      
        staff to communicate with one another. We are calling for your
      
      
        input for the upcoming issue of
      
      
        
          Sphere
        
      
      
        to tell your fun stories
      
      
        and photos of your world of work and play.
      
      
        Happy reading and we welcome your feedback to
      
      
      
        22
      
      
        08
      
      
        18
      
      
        Published by Hutchison Whampoa Limited, 22/F Hutchison House, 10 Harcourt Road, Central, Hong Kong. Available on 
      
      
      
         In-house editorial team:
      
      
        Laura Cheung, Jeremy Lau, Hans Leung, Irene Lau, Wendy Luk and Ada Chan. Editorial:
      
      
        Executive Counsel Limited. Design and production: Greg Crandall,
      
      
        Pierre Pang, Phoebe Yeung, Iris Mak, Sun Leung, Scarlett Wong and Kelly Cheung –
      
      
        Asia City Media Group. Tel: 2850 5500. Colour separation and printing by bigboXX.com Limited.
      
      
        Copyright 2013 by Hutchison Whampoa Limited. All rights reserved. No part of this magazine may be reproduced without the written permission of Hutchison Whampoa Limited.
      
      
        Opinions expressed herein are those of the writers and do not necessarily reflect the opinion of Hutchison Whampoa Limited. All currency conversions are approximations.
      
      
        COVER AND COVER STORY ILLUSTRATIONS: BERNARD CHAU
      
      
        02
      
      
        
          Newsbites
        
      
      
        What’s happening in
      
      
        the world of Hutchison
      
      
        Whampoa Limited
      
      
        08
      
      
        
          Community
        
      
      
        The Big Data Era
      
      
        The Li Ka Shing
      
      
        Foundation is
      
      
        contributing to healthcare
      
      
        development through
      
      
        support to medical
      
      
        research at the University
      
      
        of Oxford.
      
      
        12
      
      
        
          Cover Story
        
      
      
        Harnessing Digital
      
      
        and Social Media
      
      
        The Group is striving to
      
      
        provide the best services
      
      
        to the customers in retail,
      
      
        energy and other sectors
      
      
        with the application
      
      
        of latest digital media
      
      
        technology.
      
      
        18
      
      
        
          Focus
        
      
      
        Austria -
      
      
        Jewel of Europe
      
      
        HWL’s investment and
      
      
        development in the
      
      
        telecommunications and
      
      
        retail industries in the
      
      
        historical yet modern
      
      
        Austria.
      
      
        22
      
      
        
          Hotel
        
      
      
        Beyond
      
      
        the Call of Duty
      
      
        Our Group’s hotels are
      
      
        always proud of the ‘beyond
      
      
        the call of duty’ services
      
      
        delivered to the guests.
      
      
        In this article the hotel’s
      
      
        professional staff reveal
      
      
        their secrets of success.
      
      
        28
      
      
        
          Photo Competition
        
      
      
        Call to Action
      
      
        Share your fun life
      
      
        with us in the upcoming
      
      
        issue of
      
      
        Sphere
      
      
        .
      
      
        12