market. The flagship targets business
customers and meeting groups gener-
ated through the nearby office towers.
Harbour Plaza North Point targets cor-
porate customers who work around
Hong Kong island. On the Kowloon
side, Harbour Plaza Metropolis is adja-
cent to the Kowloon-Canton Railway
and attracts long-stay guests who work
in Guangzhou. It is also close to the
Hong Kong Coliseum, so many per-
forming artistes stay there.
Harbour Plaza Resort City was a
pioneer in developing the ‘Smart-
Living Plus’ concept, catering to long-
stay guests by providing the conven-
ience of a hotel with a residential feel.
The formula has proved popular with
niche market clients, such as foreign
teachers and aircrew.
The group is constantly gauging the
market and can quickly adapt opera-
tions. With the hotel industry picking
up, HPHR has been reducing its long-
stay exposure in some hotels as
demand for hotel rooms increases.
“Every month we look at supply and demand at
HPHR,” says Mr Chow. “We were the first hotel
group to offer a dynamic mix between serviced
suites for long-stay guests and hotel suites, and it
has proved highly successful. Our
hotels are designed to give us the flexi-
bility to convert them into long-stay
suites if required. We want to max-
imise usage of hotel rooms on both a
short- and long-term basis.”
HPHR also knows that service is
key in the hospitality industry. For
example, to cater for increasing num-
bers of female business travellers, the
Harbour Plaza Hong Kong is now
providing more spa facilities. Another
charming example is the goldfish at
Harbour Plaza North Point, where
fish bowls are placed in the rooms of
long-stay individual travellers to keep
them company.
To provide the best available service
to guests, the group relies mainly on
local talent but also deploys experi-
enced professionals from around the
world. “We rely on our frontline staff
to come up with new creative ideas. It
is up to individual hotels to think of
new ways of improving services to
their guests,” says Ms Koh. “If a hotel has more
Japanese visitors, then we will recruit some staff
who speak Japanese.”
The combination of top-end properties, service
excellence and adroit management has seen the
Harbour Plaza Chongqing
Chongqing, PRC
390 rooms
The Kowloon Hotel
Tsim Sha Tsui, Kowloon, HK
736 rooms
Rambler Garden Hotel
Tsing Yi, HK
800 rooms
Harbour Plaza
Resort City
Tin Shui Wai,
New Territories, HK
1,102 rooms
Harbour Plaza Hotels
& Resorts group
(HPHR) develops,
owns and manages
a range of hotel
properties in Hong
Kong, China and
The Bahamas.
S
PHERE
22
Harbour Plaza
Hong Kong
Whampoa Garden,
Hung Hom, HK
521 rooms
Harbour Plaza
North Point
North Point, HK
643 rooms
Harbour Plaza Metropolis
Hung Hom, HK
690 rooms
HWL’
S
H
OTEL
P
ORTFOLIO
O
WNED AND
M
ANAGED
1...,14,15,16,17,18,19,20,21,22,23 25,26,27,28,29,30,31,32,33,...34